Apple Fail

So you hear about Apple recalling the 1st generation iPod nanos right? If you didn't hear about it, you can read about that here. So well anyways I wanted to confirm that the replacement was free and wanted to know what kind of replacement I'm getting. In the newsletter I got from Apple, it said if you got any questions you can visit your local Apple Store and ask the employees and they will answer your questions and help you. Here is what went down when I did that...

Me: Excuse me.
Sales Associate: Yes
Me: I got some questions about the iPod nano recall.
Sales Associate: There is a recall on the iPod nano? I don't know anything about a recall. Let me go get another sales associate.
New Sales Associate: What can I help you with?
Me: I got questions about the iPod nano recall.
New Sales Associate: I don't know about any recall. What model is it on?
Me: The 1st generation. (Shows her my iPod nano)
New Sales Associate: That isn't a 1st generation.
Me: Um. I got my serial confirmed on Apple's website and they said they will ship me a box with return instructions.
New Sales Associate: Well, if that is what they told you, you should probably follow the instructions they gave you.
Me: You guys seriously don't know anything about this recall?
New Sales Associate: No, sorry, we don't know anything.
Me: Thank you.
In my head: ARE YOU F*CKING SERIOUS?! THE NEWSLETTER TOLD ME TO GO TO AN APPLE STORE IF I GOT QUESTIONS!

Apple you guys just failed... Seriously. On the other hand a Microsoft store opened up across from them I bet they are pissed. LOL Read about my visit here.